Privacy Policy

This Privacy Policy applies to the website located at www.cascadepharmacy.com ("Site"), operated by Cascade Pharmacy ("we," "our," or "us"), a licensed retail pharmacy located at:

Cascade Pharmacy is a licensed, brick-and-mortar retail pharmacy operating under the Oregon State Board of Pharmacy. We do not operate as an online pharmacy and do not sell, ship, or dispense prescription medications via the internet.

This Privacy Policy describes how we collect, use, disclose, and protect information gathered through our website. It does not govern the collection or use of Protected Health Information (PHI) in connection with your pharmacy services. That is governed separately by our HIPAA Notice of Privacy Practices, available in store and upon request.

By using our website, you agree to the practices described in this Privacy Policy.

A. Information You Provide Voluntarily

When you interact with our website, you may provide us with:

• Contact information: your name, phone number, and email address (via our contact form or newsletter signup)
• General inquiry content: the subject and message you submit through our contact form
• Refill request notifications: your name and prescription information submitted through our online refill request tool

B. Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect:

• Usage data: pages visited, time spent on the site, referring URLs, and navigation paths
• Device and browser data: browser type, operating system, screen resolution, and device type
• IP address: used to approximate general geographic location (city/region level)
• Cookie data: see Section 6 (Cookies and Tracking Technologies) below

We do not automatically collect financial information, Social Security numbers, insurance information, or prescription details through our website.

We use the information we collect to:

• Respond to your inquiries and contact form submissions
• Process refill request notifications and route them to our pharmacy staff
• Send community health newsletters and local promotions (only if you have opted in)
• Understand how visitors use our website so we can improve it
• Deliver relevant local advertising through Google Ads to people in our service area
• Comply with applicable laws and regulations

We do not use your information to make automated decisions about your healthcare or medication management.

Cascade Pharmacy is a HIPAA-covered entity. We are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.

PHI collected in connection with your pharmacy services, including your prescriptions, health conditions, insurance information, and medication history, is governed by our HIPAA Notice of Privacy Practices, not by this website Privacy Policy.

A full copy of our HIPAA Notice of Privacy Practices is available:

• In store at our White City location
• By calling (541) 826-4414
• By emailing corey@cascadepharmacy.com to request a copy

Our website uses cookies and similar tracking technologies to improve your experience and to deliver relevant advertising.

A. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize returning visitors and understand how our site is used.

B. Types of Cookies We Use

• Essential Cookies: Required for the site to function. These cannot be disabled.
• Analytics Cookies: We use Google Analytics to understand how visitors navigate our site. You may opt out at: https://tools.google.com/dlpage/gaoptout
• Advertising Cookies: We use Google Ads to display relevant advertising to people in the Rogue Valley area. To opt out of personalized Google advertising, visit: https://adssettings.google.com

C. Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain site features.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information in the following limited circumstances:

• Service Providers:Third-party vendors who assist in operating our website. They are contractually required to protect your information.
• Google Services: Our use of Google Analytics and Google Ads involves sharing anonymized data with Google in accordance with Google's Privacy Policy.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.
• Business Transfers: In the event of a sale or merger, your information may be transferred as part of that transaction.

We retain contact form submissions and newsletter subscription data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. If you wish to have your information removed from our records, please contact us at corey@cascadepharmacy.com or call (541) 826-4414.

Oregon Residents

Oregon law provides residents with certain rights regarding their personal data. As an Oregon resident, you may have the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information, subject to certain exceptions
• Correct inaccurate personal information
• Opt out of the use of your data for targeted advertising

To exercise these rights, contact us at corey@cascadepharmacy.com or (541) 826-4414. We will respond within 45 days as required by Oregon law.

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at corey@cascadepharmacy.com.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect through our website. However, no method of internet transmission or electronic storage is completely secure.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes acceptance of the updated Policy.

For questions specifically about your Protected Health Information and HIPAA rights, please contact us by phone or visit us in person.